Terms & Conditions

Terms of Purchase on Inhausinteriors.co.uk

Contractual Partners, Language and Conclusion of Contract

Neither the display of goods on the website nor the sending of products to customers via email etc is an offer for sale (in the legal sense) but an invitation for you to make an offer in relation thereto. By submitting an order by clicking “order” you make a contractual offer to us in respect of such goods, which we are free to accept or reject. After submitting your order, you will receive a confirmation email from Inhaus Interiors. We are entitled to terminate the contract between us for any reason and at any time up until the commencement of shipping of the products you have ordered.

All contracts entered into through the Website are made directly between the customer and Inhaus Interiors.

Non-furniture orders

Order acceptance and the completion of the contract between you and Inhaus Interiors will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information.

 Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Not meeting the eligibility to order criteria set out in the Terms & Conditions

Furniture Orders

Payment of Purchase Price and ownership of Goods.

On point of purchase Inhaus Interior will take full payment in advance of delivery. For our cancellation and refund policy please see below.

If there are any problems with your order, you will be contacted by the Inhaus Interiors Customer Service team.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure in line with our data protection and Privacy Policy.

Contract Cancellation (Distance Selling Regulations)

You are entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to Inhaus Interiors via letter or email with full details of your order. Notification by telephone is not sufficient. If you exercise your right of cancellation after the item has been delivered to you, you will be responsible for returning your order to Inhaus Interiors at your own cost.

Further, you must take reasonable care to ensure items are not damaged in the meantime or whilst in transit. Inhaus Interiors reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in a fully re-sellable condition.

Products thats fall into the following categories cannot be cancelled or refunded unless they are proven to be faulty:

• Goods which are made to order, handcrafted to order, made to customer’s own requirements or specifications, made to measure or personalised items.
• Self-assembly furniture cannot be returned once assembly is part or fully completed.
• Mattresses or mattress toppers, duvets, pillows, and personal grooming products cosmetics and jewellery.

If you wish to exercise your right to cancel this contract prior to order dispatch, please contact our Customer Care Team customercare@inhausinteriors.co.uk or call +44 (0) 1932 627205.

If your order has already been dispatched please follow the procedure set out in Refund & Returns. This does not affect your statutory rights.

Gift Card Purchase

1. Gift cards are valid for 24 months after purchase.
2. Please note, gift cards cannot be used in conjunction with other offers.
3. Inhaus Interiors gift cards cannot be redeemed or exchanged for cash.
4. The purchase of gift cards is non-refundable.
5. The gift card may be used online at ww.inhausinteriors.co.uk only.
6. When using gift cards, the amount of your purchase will be deducted from the balance on the card. Any remaining balance may be applied for future purchases.
7. All refunds/exchanges of goods purchased with an Inhaus Interior gift card will be made in accordance with our refund policy. This does not affect your statutory rights.
8. Inhaus Interiors will cancel the value of the gift card if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the card. Further action may be taken if the fraudulent use of a debit or credit card is suspected.
9. Inhaus Interiors reserves the right to add or amend these Terms & Conditions from time to time, where we consider it reasonable and necessary to do so for security, regulatory or other legal reasons. Reasonable notice will be given where possible.
10. Inhaus Interiors reserves the right to refuse to accept the gift ard in payment or part payment of any item where it reasonably suspects that the card or any amount on it may have been stolen or obtained in another illegal way.

If you have any issues with using or purchasing your Inhaus Interiors gift card, please make immediate contact with our customer care team customercare@inhausinteriors.co.uk or call +44 (0) 1932 627205

First Purchase 10% off

Use the promotional code provided to you via the subscription email to get 10% off your first Inhaus Interior order. This is subject to the following T&Cs:

1. To redeem this offer, enter the code provided at checkout on your first Inhaus Interiors order.
2. This offer will expire once you have placed your first order with us.
3. The code can only be used once on a full priced item only and only applied to first time purchases with no minimum spend.
4. The code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including sale items or Trade discounts). The code may not be applied to any delivery costs.
5. The code may be used in conjunction with the Inhaus interiors gift card/e-gift card.
6. This offer is non-transferable, non-exchangeable and no cash alternative is offered.
7. Inhaus Interiors reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
8. For more information on how Inhaus interiors uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy policy.

Need help? Please contact our Inhaus Customer Care Team customercare@inhausinteriors.co.uk or call +44 (0) 1932 627205

Making a Transaction on Inhaus Interiors

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non delivery.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold, removing or editing any materials or content on the website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:

• Register by providing your real name, phone number, email address, payment details and other requested information.
• Be over 18 years of age
• Stipulate a delivery address in the United kingdom or overseas address validated by our customer service team.
• Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
• Possess a valid credit or debit card issued by a bank acceptable to Inhaus Interiors.

By making an offer to purchase a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. For further information on how we handle your data please view our privacy policy.

Delivery & Returns

Delivery of Goods

Delivery will only be made to addresses within the UK unless otherwise arranged with our Customer Care Team prior to placing an order.

It is your responsibility to accept delivery at your chosen address.

Inhaus interiors normally ships goods a few weeks after a sale event has ended and once its account has been credited with the full invoice amount. Earlier shipping is not usually possible since the shipping date depends on suppliers and manufacturers. Individual shipping times are stated on the product pages.

Inhaus Interiors does not assume any sourcing risk and is only obliged to ship from existing stock or from stock ordered from suppliers.

Inhaus Interiors has no liability to you in the event that its obligations to ship products to you ceases to exist when, Inhaus Interiors, through no fault of its own, does not receive goods in full or on time from suppliers, (provided always that Inhaus Interiors has informed customers as soon as reasonably practicable of the failure of its supplier and/or and has not explicitly agreed a separate sourcing risk). In such circumstances any payments made by you will be refunded.

In cases of force majeure (as subsequently described), shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy (or resource) scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Inhaus Interiors cannot be held responsible. Inhaus Interiors will inform you of the starting (and ending) point of such shipping impediments as soon as reasonably practicable.

Inhaus Interiors reserves the right to cancel any contract with you if delivery fails three times through your fault. Payments already made will be refunded. Inhaus Interiors reserves the right to charge you for additional costs that it may incur due to failed deliveries. If your goods remain at our warehouse for more than 4 weeks during which time you fail to accept delivery/redelivery (despite Inhaus Interiors having contacted you to do so), you may incur a storage charge. We also reserve the right to cancel your order and retain up to 50% of your order value.

Inhaus Interiors asks you to immediately inform the deliverer/carrier and Inhaus Interiors about obvious damage to your order during transit. Doing so has no influence on your rights but will help Inhaus Interiors to make its one claim against the supplier of goods to Inhaus Interiors or our delivery agent.

Where you have not received your order 10 working days after your shipment confirmation email, please notify us immediately so we can look into this for you. Failure to notify us within 30 days of your shipment confirmation email could result in your order being lost.

We only deliver through a ground floor or basement entrance and go up to the first floor level. We cannot deliver above this level unless there is suitable lift access. If you require a special delivery, any extra charges are to be paid by you, the customer. We sell some large and heavy products that on health and safety grounds require more than two man delivery – we will call you to advise you of any extra costs involved in delivering before your order is processed. 

Short Delivery, Defective or Damaged Goods

We strongly advise you to thoroughly check your goods upon receipt.

To protect your interests, any claim concerning short delivery and/or defective goods found on delivery, or concerning damage or defective goods found at a  later date, must be notified as soon as possible to our Customer Care department. We do not accept any claim for damage caused by you, the customer.

Delayed Deliveries at Customer’s Request

If your order is ready for dispatch but you need more time before you can accept your delivery, let us know. We’d be happy to assist by storing your items for 2 weeks free of charge. After 2 weeks, we reserve the right to charge a storage fee of £150 per week for a maximum of 12 weeks from the original estimated delivery date. This can be discussed with our team when required. Please note, clearance or outlet items are not included and must be collected or delivered within 2 weeks of purchase. Full payment of the storage fee will be required before the final delivery of your order.

Parking

If your property has parking restrictions, it’s very important that you let us know in advance. If a parking permit is required, this must be arranged by you. Any problems with parking availability which result in failed delivery or parking ticket, will be chargeable to the customer.

Failed Deliveries

Failed deliveries unfortunately come with a cost with route planning, vehicle space allocation and drivers road time are all taken into consideration. If you need to make changes to your delivery date, please give us plenty of notice so that we can avoid lost fees.

A minimum of 24 hours notice is required to cancel or re-schedule a delivery to avoid incurring extra fees.

If your delivery fails due to the item not fitting into the property, you will be charged for the price of the Inhaus delivery costs; if you wish for us to re-dispatch the item this will also be chargeable.

If your initial delivery was free you will be subject to a flat rate, failed delivery charge of £150 on all deliveries that fail.

Access Issues & Customer Declaration

We encourage our drivers to go above and beyond. They want your delivery to go as smoothly as possible and they are happy to place your item in the exact location you want it. However, when placing a large and bulky item, sometimes an accidental mark or two may occur if access is very narrow. The delivery team may ask you to sign a declaration saying that you understand this risk and are happy for them to proceed with the unlikely chance that something may get damaged or marked.

If you would prefer not to sign this, we will only be able to deliver the goods to your front door. If you refuse delivery to the front door, a failed delivery charge of £150 will apply as a result.

Returns & Refunds

You may cancel your order with us in writing/telephone by emailing customercare@inhausinteriors.co.uk or calling 01932 627205 at any time up to 7 working days after the date of delivery without specific reason.

1. Where goods have been delivered to you, you must return these goods to us; when you notify us of your cancellation we will inform you how to return the goods to us.

2. Save to the extent that products you receive are faulty or defective your right to cancel your order in accordance with Section 1. Does not apply to contracts for the delivery of goods (i) manufactured to your specifications or clearly tailored to your personal needs, or (ii) which are not suitable for return due to their condition – all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and salable condition, and in their original packaging, then your right to all a full refund may be affected. The fact they spoil quickly or whose expiration date has passed, or (iii) the delivery of audio, or video recordings or software if the delivered data medium has been unsealed by you or (iv) the delivery of newspaper and magazines. If you rightfully exercise your right to cancellation in accordance with section 1. Then Inhaus Interiors will refund the price of the product together with the delivery cost, however you will be responsible for the cost of returning the product. We aim to process these refunds as soon as possible but this may take up to 30 days from the date of cancellation.

3. In addition to the right to cancel your order set out in section 1.You have the right to return any products you receive within 30 days from the date of delivery. For returns of products, contact the Inhaus Interiors Customer Care Team. Inhaus Interiors will send you a return form to the email address that has been provided. The return form will guide you through the return process.

Save to the extent that products you receive are faulty or defective your right to return any products that you receive in accordance with Section does not apply to contracts for the delivery of goods (i) manufactured to your specifications or clearly tailored to your personal needs, or (ii) which are not suitable for return due to their condition – all goods returned must be in perfect condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and sealable condition, and in their original packaging, then your right to a full refund may be affected. The fact they spoil quickly or whose expiration date has passed, or (iii) the delivery of audio, or video recording or software if the delivered data medium has been unsealed by you or (iv) the delivery of newspapers and magazines.

If you rightfully exercise your right to return any products you have received in accordance with section 3. Then Inhaus Interiors will refund the price of the product together with the delivery cost however you will be responsible for the cost of returning the product. We aim to process all such refunds as soon as possible but this may take up to 30 days from the date of return of the product to Inhaus Interiors.

Furniture Returns 

We will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the same cost as the original delivery charge levied and will be deducted from the refund value when processed. To arrange a collection please contact the Customer Care Team. If your item has already been dispatched from our warehouse then we will only be able to refund the price of the furniture and not the delivery charge.

Products on Inhaus Interiors

Description of Products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including Product Descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.

Natural Material

Wood

With exposure to light and air, cherrywood, maple and oak will mature to a deeper colour. This will be most pronounced in cherrywood, which mellows to a deep copper colour. For this reason objects placed on surfaces could leave ‘shadows’ when removed. Should this happen, exposure to daylight will eventually darken these paler areas.

Leather

Leather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one hide of another and even within the same hide. Inhaus Interiors selects only hides of the highest quality but some marking is inevitable and should be accepted as part of the individual appearance of leather furniture.

Furniture Measurements

The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns. Please refer to our guidelines for further information.

User Generated Content on Inhaus Interiors

You have the opportunity to publish your own content on Inhaus Interiors (e.g. ratings). You guarantee that your own content does not interfere with nor violate the rights of third parties (such as privacy or intellectual property rights). In this regard, you indemnify Inhaus Interiors completely against any losses incurred or suffered due to a claim by a third part. By transmitting your content to Inhaus Interiors, you grant Inhaus Interiors exclusive rights to use the contents without restriction, including transfer to a third party, which Inhaus Interiors requires for publication and dissemination, even in part, to the website. Inhaus Interiors is entitled to store or release content, and reserves the right of cancellation, reduction, modification or correction of such content.

INHAUS Interiors Pro

The Inhaus Interiors Pro (the “Program”) is designed to offer property developers, interior designers, architects, and other qualified professionals (collectively,”Members”) exclusive benefits and discounts on luxury home furniture, lighting and accessories. By participating in the Program, Members agree to these Terms and Conditions.

Eligibility and Application

• To be eligible for the program, applicants must be professionals in the interior design, architecture, or a related field, and provide valid documentation (e.g business licence, professional certification) as proof of their trade status.
• Applicants must complete the Program application form and submit any required documentation for verification. Inhaus Interiors reserves the right to approve or deny any applications at its discretion.

Program Benefits

• Members will receive exclusive discounts on selected products and brands available on Inhaus Interiors. Members will be informed of the trade discount structure once application is approved.
• Discount rates may vary by product and cannot be combined with other offers.
• Members have access to a trade representative for personalised service and assistance including product sourcing and bespoke creation.

Ordering and Payments

• Members must be logged into their trade account to view discounted pricing and place orders.
• Payment must be made at the time of order unless otherwise arranged.

Shipping and Delivery

• Shipping terms, including costs and delivery times, will be specified at the time of order.
• For International orders, members are responsible for understanding and complying with any applicable import duties and tax for international orders.

Returns and Refunds

Members must adhere to Inhaus Interiors return and refund policy, please refer to the Return and Refund policy page.

Marketing Communications

• By joining the Program, Members agree to opt-in to receive marketing communications from Inhaus Interiors, which may include newsletters, exclusive offers, and information about new products and events, via email, direct mail, or other channels.
• Inhaus Interiors may use information about Members’ purchase history and preferences to personalise marketing communications and offers.
• Members have the right to opt out of receiving marketing communications at any time. This can be done by clicking the “unsubscribe” link in the email communications or by contacting
• Inhaus Interiors customer service directly to remove their details from the marketing distribution list.
• Inhaus Interiors is committed to protecting the privacy and security of Members’ personal information. Marketing communications will be conducted in accordance with Inhaus Interiors Privacy Policy, which outlines how personal information is collected, used and shared.
• Inhaus Interiors will not share Members’ personal information with third parties for marketing purposes without Members’ explicit consent.

Intellectual Property

Members may not use Inhaus Interiors trademarks, imagery, or product descriptions without express written permission.

Termination and Modification

• Inhaus Interiors reserves the right to modify the program, including benefits and eligibility criteria, at any time.
• Inhaus Interiors may terminate a Member’s participation in the Program for any breach of these Terms and Conditions.

Dispute Resolution

• These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Inhaus Interiors operates.
• Any disputes arising under these Terms and Conditions will be solved through binding arbitration in accordance with the rules of an agreed-upon arbitration body.

Contact Information

For any questions or concerns regarding the Program or the Terms and conditions, Members may contact Inhaus Interiors support team via email customercare@inhausinteriors.co.uk or call +44 (0) 1932 627205

Data Protection

Please view our Privacy Policy for details on how we process and handle your data.

The Registered Company address of INHAUS Interiors is:

INHAUS Interiors Limited
The Longbarn
Cobham Park Road
Cobham
Surrey
KT11 3NE

Company registration number: 11895893

VAT registration number: 466714075