Return & Refunds Policy

Our simple returns policy means that you can shop with peace of mind at Inhausinteriors.co.uk

If for any reason you are not satisfied with your purchase you can return your goods within 30 days of receipt and we will be happy to offer you an exchange or refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and with the original inner and outer packaging.

Please note this does not apply to made to order, non-standard, customised or special order products.

How do I return my items?

Inhaus Interiors is happy to arrange the collection of any return and the cost of this will be deducted from any refund due – see Return Costs table on this page.

Please email us at customercare@inhausinteriors.co.uk to arrange a collection for your return or obtain a quote for international collection.

Please note that returns will only be accepted in the original inner and outer packaging in a saleable condition. When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage. Inhaus interiors reserves the right to refuse a refund on the item, or issue a credit note for the original selling price if the product is not returned in a fully re-sellable condition.

Can I cancel or change my order once it is placed?

Yes, you have the right to cancel your order with us.

You can do this by telephone +44 (0) 1932 627205
or emailing us customercare@inhausinteriors.co.uk

How long do refunds take?

Refunds will be processed within 14 working days of receipt of the item. You will be notified by email when this has been processed. Depending on the terms set by your bank, this will show in your account within 7-10 working days.

What can I do if my item is faulty or damaged?

In the event that your order arrives in a faulty or damaged condition (including bespoke orders). Please contact us within 48 hours by email or phone. We will ask you to email us a photograph of the damage, including the packaging if possible. Please note that without the correct information and images we will not be able to investigate the issue.

Inhaus Interiors is happy to arrange the collection of any damaged or faulty goods. Once we have received the returned item, it will be inspected and a rep[air or replacement will be arranged where possible. Please note that failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for replacement.